Cnfrm??

So the next step in completing the SP process is to send out confirmations once you have scheduled a tour for a group. We typically send out a snail mail confirmation package about a week before the scheduled visit (I always send it exactly a week before).

You'll be able to use this letter as the template for every confirmation. If someone needs one in advance then you can just fill the letter out and attach it in an e-mail, but let them know the package will come later.

You should include in each confirmation packet:

• confirmation letter
• map
• business card
• # of SP cards appropriate for group size

There should be address labels somewhere and then all you have to do is highlight the address in the confirmation letter and click on Tools>Letters and Mailings>Envelopes and Labels Wizard. Next select the row and column you want the label to appear on and press print after you load the paper.

Finally, take the confirmation packet to the Transfer suite (or other new place in Rossborough) and put it in the unstamped outgoing mail bin.