You've Got Voicemail

Much of the job as student coordinator for campus visits revolves around being in constant contact with clients scheduling tours. The voicemail can be your best friend or worst enemy. Here are the basics on how the voicemail works, followed by some helpful hints.

To check the messages dial 55100. As soon as you hear "Welcome to voicemail" you can enter in our extension, so dial 41970, then press the # key. Next dial our password which will be posted by the phone and then press # again. When you hear a voice press 2 and you'll begin to hear info about when the message was received. Press 0 to skip right to the message. If you need to hear something again, press 0 and it will repeat. To delete a message press *D. Just hangup when you're done.

To change the greeting heard when callers reach the voicemail, follow the same steps as above until after you enter the password. Then press 3. To record a greeting press 1 and then # when you are finished.

Helpful hints:

*Don't let messages pile up (it gets overwhelming)
*Jot down the gist of the message in the message book and then delete it
*Appreciate hangup messages
*Change the voicemail greeting at the beginning or end of new semesters and before holiday breaks (eg. Thanksgiving, Spring Break)
*Remember that if you take a message for another coord, remind them to check the message book or tell them they have one there, because they usually don't check it